Computer Security Technology Ltd

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February 6, 2017

When we evaluate the worth of our backup and disaster recovery systems, we typically think in terms of continuity, access to valuable data, inconvenienced customers and lost revenue. Thatís where our focus is in those horrible minutes of downtime, and those are the thoughts that haunt us when we anticipate future disasters.

Productivity? That isnít always an immediate concern

Sure, your employees may be temporarily unable to access the right applications or connect with each other, but that type of delay doesnít seem that big a loss compared to an hour or more of a company website gone dark.

So hereís the truth: lost productivity is a big deal

For one thing, it adds up over time. Remember, not all IT problems are caused by epic breaches or destructive hurricanes. Human error, server failures, software viruses and other ďminorĒ troubles can take some of your staff out of commission again and again.

The supply chain team canít access their vendor information. Marketing canít log into their project management app. The sales reps canít bring up a customerís history. Payroll canít pay anyone. Can these employees catch up later? Maybe, if itís an isolated incident. But if youíre using a somewhat outdated BDR solution, even reasonable recovery delays are going to add up to an expensive dent in your company output.

Itís not just the downtime itself that slows productivity. If your solution demands daily vendor interaction and strenuous processes just to create, test and retrieve backups, thatís more time consumed that could have spent on more valuable activities. A disaster aftermath Ė cleaning up your production environment and fixing whatever caused the problem Ė means taking your team off their normal game plan and putting them on a new one. Often it means late hours and working weekends and getting burned out, and thatís before they return to their core deliverables.

Get a modern BDR solution

The best way to keep your team productive is a modern BDR solution Ė especially one that involves the cloud. Hereís why.
Hybrid cloud solutions or DRaaS can compensate for all kinds of in-house gaps, from hardware to staff expertise. You wonít need to struggle with inefficient legacy tools or demand an all hands on deck emergency when something goes wrong. In fact, off-site backups can offer a stronger guarantee of continuity. A fire in the data center or a breach is still going to be a headache, true, but it wonít stop your entire workforce. You can keep most of your staff focused on daily operations while the IT team works their reparative magic.

One common culprit in lost productivity is settling for partial recovery. If you canít recover all your systems, youíre not going to get full productivity. But using virtual machines (VMs) that function as copies of your servers usually means faster and more complete recovery, including all of your files and applications. When you failover, you failover to an environment that matches yours in every way Ė keeping the entire show running.

What about a cloud BDR solution?

Finally, a cloud BDR solution can simplify your IT life in ways you canít imagine. For instance, you wonít need to dedicate your most skilled engineers to managing your system if youíre using a solution with an intuitive dashboard. You can free your staff from the tedious hours of managing and testing backups, maintaining physical data centers, fetching discs or tape backups, and redirect their expertise in more profitable directions. Choose a solution with compliance built in, and youíve saved your team from additional stress with audit homework.

So far weíve painted a rosy picture, so now itís time for a word of caution: not all cloud BDR solutions are alike. To really enjoy a boost in productivity, youíll want to look for a ďone stop shoppingĒ solution, including one with an integrated dashboard and a consolidated view of environments. Work with one vendor who does it all Ė a vendor who will develop a relationship with you and understand how to solve your problems. Youíll resolve issues faster and spend far less time than you would managing a collection of different vendors.

Better technology equals higher efficiency. Itís that simple. If youíre still using a legacy BDR system, be honest with yourself about how much time and effort itís really draining from your entire workforce. Then put a rough dollar amount on the productivity you can gain with a better backup and disaster recovery system, and youíll see just how much of an advantage is waiting for you.

CST can help your business identify the best BDR solution. Contact us for more information.